"Hello- The booking process was easy, quick and efficient.
Just a reminder, we will only have SEVEN passengers total and are booking the 12 passenger vehicle to accommodate all of the luggage. "
"The driver was on time and excellent. However I called the day before to change the destination, I was assured by the person on the phone that this would be done and the driver would be informed. I asked for a confirmation email which they declined to do but again assured me the driver would be aware. The driver was not told leaving us both upset at the situation and without a fare being agreed meaning an awkward exchange. We are unlikely to use your service again due to this."